Computer to User: “Go help yourself”
Posted on December 21, 2007
In a time where customer service reps are often less than helpful, we now have computers emulating that poor service. I called a colleague at his office today and got his voice mail. Since he wasn’t there I hit “0″ to get the operator. The convention for the “0″ key in most phone ACD (automatic call distribution) is to ring the switchboard. Not only did the system balk at my “0″ entry but it told me to get help elsewhere and then come back to try again. As you might anticipate, this wasn’t helpful at all.
Listen to a recording of this particularly rude computer. You can hear me hitting “0″ several times and the computer’s response.
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