Comments on: Providers Should NEVER Ask for Your Password

By: RW

RW — Tue, 07 Aug 2007 21:11:42 +0000

Why did you leave Verizon?

By: Matt Cook

Matt Cook — Tue, 31 Jul 2007 11:41:07 +0000

The bank I use has a really nice approach for telephone banking – they never ask for the whole password, simply 3 characters selected at random from within the password – e.g 1st, 4th and 6th – followed by a previously defined personal question. Unlike Stephen, I’ve never found it intrusive and I’d be really uncomfortable if they wanted me to give me whole password to a stranger over the phone.

By: Stephen

Stephen — Wed, 18 Jul 2007 13:50:37 +0000

My investment bank collects personal information in order to identify me and avoid asking my password when I call for help. I actually find it intrusive and silly because how many times have we been asked “What’s your mother’s maiden name?” or “What’s your dog’s name?”. For one thing, those who care to do damage are often those who know me already or cared enough to figure out these information with very little effort. Anyone who thinks these questions are full-proof are only fooling themselves!